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Can't find what you're looking for, need immediate assistance or have a question/comment? You've come to the right place.

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Select an option that best describes your question about the program materials.*

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Select an option below that best describes your order issue.*

As a PayTrain Fundamentals or PayTrain customer, you have an exclusive opportunity to purchase the latest version at a substantial discount. Here are the details:

Save up to 55% for PayTrain Fundamentals and up to 60% for PayTrain off the regular price
Earn 12-20 RCHs when scoring 80% or better on the post-test
Qualify for a discount on the latest version of PayTrain Fundamentals or PayTrain program

For more information, please call 800-444-5015 (toll-free ) or +1-651-905-2613.

PayTrain access to the online study tools is valid through September 14, 2024. Additional information about online extensions coming soon.

Thank you for taking this opportunity to help us improve PayTrain. If you have an idea for how we can enhance the program or if you would like to report a possible error, please share your feedback here. If your feedback pertains to product content, please include:

the page number and/or section/topic for reading materials
the question reference number for quiz/test questions (located in upper righthand corner of screen, i.e. Item: 3-036)
a screenshot of your issue
the browser you were in and if possible, the url
clear explanation of the issue

Your feedback will be considered for the next product update. This is not a forum for content guidance or help.

You will not receive a response to your submitted comment unless the subject matter expert team feels they need additional information.

Thank you!

Great question!
PayTrain reading materials include 12 modules allowing you to highlight and take notes as you study as well as be able to keep as reference guides for years to come. Adding printed books to your program is optional. The content in the books is available as part of your online study tools.

Great question!
Thousands of online test questions are available. New questions are added with each release and our question bank is constantly evolving. All questions were written specifically for FPC/CPP exam preparation.

Already have a PayTrain program, but want to add printed books? Simply log into your online access and click the "GET THE BOOKS NOW" button on your Welcome page to complete your purchase.

Sorry to hear that, but we're here to help!
We've created a helpful resource for online access issues.
Click here to troubleshoot.

Sorry to hear that, but we're here to help!
If you're having trouble logging in, please remember that your login name and password are case sensitive. Other common issues are:

Using an outdated browser. Please ensure you're using one of these: Microsoft Edge (Version 83 and above), Firefox-latest version, Chrome-latest version, Safari-latest version, Safari Mobile (iOS devices), Android Devices (Chrome);
Cache: Clear your web browser's cache. For additional help, click here

Please see these FAQ's to further troubleshoot your issue.

To reset your password, visit here.

Sorry to hear that, but we're here to help!
Here are 2 solutions to try:

For optimal performance ensure you're using a supported web browser (Microsoft Edge (Version 86 and above), Firefox-latest version (83 or higher), Chrome-latest version (87 or higher), Safari-latest version (13 or higher), Safari Mobile (iOS devices), Android Devices (Chrome)).
Try copying your link and pasting it into a new window.

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Your invitation email may have been caught in your spam or junk folder. Look for an email from "PayTrain Distribution Center". If your order was submitted by another individual on your behalf, please as that individual to check their spam or junk folder.

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We advise that you use either Chrome or Firefox as your browser. You may need to upgrade your browser to a newer version.
Visit here for instructions.

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Please check your spam/junk email folders. The email would have come from PayTrain Distribution Center and the subject line would read, "Your APA Educational Product Password Reset".

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Visit here for instructions.

Thank you again for purchasing PayTrain!
If you chose to add printed books to your order, you should have received an email with your tracking number within 1-2 business days of placing your order. If you placed your order on a weekend, please allow additional time.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details.

Thank you again for purchasing PayTrain!
If you reside in the U.S., your printed books should arrive within 3-4 business days after you place your order. International orders should arrive within 5-10 business days. If you haven't received an email within this time period, be sure to check your spam/junk email folders.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details and indicate you need additional help.

Sorry to hear that, but we're here to help!
You should have received a tracking notification with your tracking number, your shipping address and a link to track your package. Please check your spam/junk email folder if you did not receive your tracking email. If you reside in the U.S., your printed books should arrive within 3-4 business days after you place your order. International orders should arrive within 5-10 business days.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details and indicate you need additional help.

Sorry to hear that, but we're here to help!

Select the product you would like to order here and "Add to Cart."
Locate the Shopping Cart icon in the top right corner and hover or click on the icon then select "View and Edit Cart."
On the right side of the screen, click on the arrow next to "Apply Discount Code" so a box appears.
Enter your discount code in the box and click "Apply Discount." Your savings will appear above.
Proceed to Checkout.

Sorry to hear that, but we're here to help!

The two most common issues we see with discount codes are:

the code has expired
the code was not entered in the correct box.

If your code has not expired, follow these instructions to ensure it's entered correctly:

Select the product you would like to order here and "Add to Cart."
Locate the Shopping Cart icon in the top right corner and hover or click on the icon then select "View and Edit Cart."
On the right side of the screen, click on the arrow next to "Apply Discount Code" so a box appears.
Enter your discount code in the box and click "Apply Discount." Your savings will appear above.
Proceed to Checkout.

We're sorry the order process hasn’t been easy for you.

Please note: If you are using Internet Explorer, please switch to an alternate browser (Google Chrome, Firefox, Safari, Microsoft Edge, etc.).

If you're contacting us between the hours of 8:00 AM – 5:00 PM Central Time, Monday – Friday, we'd be happy to take your order by phone. Please call us now at 1-800-444-5015 (USA/Canada) or 1-651-905-2613 (outside North America).

If it is currently outside of these business hours, we'll need to collect more information from you to assist you with the issue. Click "Next" to continue.

We're sorry the order process hasn’t been easy for you.

If you received a 150005 Processor Declined code, this means the transaction was declined by the bank that issued your credit card. Please contact your credit card customer service department to resolve the issue.

If you didn't receive this code, we can help. First, we'll need to collect more information from you. Click "Next" to continue.

We can help with that!

If you qualify for a U.S. tax exemption, we need to collect your contact information and will ask you to upload two forms:

Completed PayTrain Fundamentals or PayTrain order form
Tax exemption certificate

Click "Next" to continue.

We apologize for the delay. The IIA's Certification Department is currently processing a high volume of applications. Please open a case via the Candidate Certification Management System (CCMS) by following these steps:

• Log into your CCMS profile
• Open a new case.

The IIA's Certification Department will work to resolve the issue as quickly as possible and will contact you with additional questions and/or information.

We're sorry you've encountered this issue.

We'll need to collect more information to assist you with the issue. Click "Next" to continue.

We can help with that!

We'll need to collect more information from you to assist you with the issue. Click "Next" to continue.

We're sorry the login process isn’t working for you.

We'll need to collect more information to assist you with the issue. Click "Next" to continue.

Let's see how we can help.

To start, we've compiled a number of helpful resources about the study tools and pricing information.

Select a link below to learn more.

I have....*

found an error in the reading materials or quiz/test items

feedback on the program features, functionality or a general comment

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There is only a limited time frame in which we can change your shipping address after you place your order, so if you are contacting us between the hours of 8:00 AM – 5:00 PM Central Time, Monday – Friday, please call +1-800-444-5015 (US, toll-free) or +1-651-905-2613 (outside North America). If it is currently outside of these business hours, please complete the form below.

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In the browser's toolbar, click on "Help" or the Settings icon. Click the menu option that begins "About" and you'll see what type and version of browser you are using.

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Please upload your completed order form and tax exemption certificate.*

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