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Can't find what you're looking for, need immediate assistance or have a question/comment? You've come to the right place.

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All certification prep starts with PayTrain. Three learning options allow you to pick a training option that help you find the right study method for your schedule and learning style. Choose from Self-Study, Guided-Study or Instructor-Led courses. Save money with PAYO member and colleague discounts and volume discounts for purchases of three or more programs.

Not sure which PAYO Certification or PayTrain course option is right for you? Answer a few questions, and we'll give you a recommendation..

Still have questions? Please click "Next".

Please see PMI's Certification FAQs https://www.pmi.org/certifications/certification-resources/faq. If you are having issues with this process, please contact PMI directly for technical support https://www.pmi.org/about/contact.

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As a PayTrain Fundamentals or PayTrain customer, you have an exclusive opportunity to purchase the latest version at a substantial discount. Here are the details:

Save up to 55% for PayTrain Fundamentals and up to 60% for PayTrain off the regular price
Earn 12-20 RCHs when scoring 80% or better on the post-test
Qualify for a discount on the latest version of PayTrain Fundamentals or PayTrain program

For more information, please call 800-444-5015 (toll-free ) or +1-651-905-2613.

PayTrain access to the online study tools is valid through September 14, 2024. Additional information about online extensions coming soon.

Thank you for taking this opportunity to help us improve CertWise products. If you have an idea for how we can enhance the program or if you would like to report a possible error, please share your feedback here. If your feedback pertains to product content, please include:

the page number and/or section/topic for reading materials
the question reference number for quiz/test questions (located in upper righthand corner of screen, i.e. Item 6-19-cdo-173)
a screenshot of your issue
the browser you were in and if possible, the url
clear explanation of the issue

Your feedback will be considered for the next product update. This is not a forum for content guidance or help.

You will not receive a response to your submitted comment unless the subject matter expert team feels they need additional information.

Thank you!

Great question!
Reading materials presented in 6 modules (2 printed books) aligned with both the PMBOK^® Guide - Sixth Edition and PMBOK^® Guide - Seventh Edition as well as the current PMP Exam Content Outline (ECO)

Great question!
Access to online study tools for one year including 1200+ practice questions. New questions are often times added with the release of a new version and our question bank is constantly evolving.

Already have a PayTrain program, but want to add printed books? Simply log into your online access and click the "GET THE BOOKS NOW" button on your Welcome page to complete your purchase.

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We've created a helpful resource for online access issues.
Click here to troubleshoot.

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If you're having trouble logging in, please remember that your login name and password are case sensitive. Other common issues are:

Using an outdated browser. Please ensure you're using one of these: Microsoft Edge (Version 83 and above), Firefox-latest version, Chrome-latest version, Safari-latest version, Safari Mobile (iOS devices), Android Devices (Chrome);
Cache: Clear your web browser's cache. For additional help, click here

Please see these FAQ's to further troubleshoot your issue.

To reset your password, visit here.

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Here are 2 solutions to try:

For optimal performance ensure you're using a supported web browser (Microsoft Edge (Version 86 and above), Firefox-latest version (83 or higher), Chrome-latest version (87 or higher), Safari-latest version (13 or higher), Safari Mobile (iOS devices), Android Devices (Chrome)).
Try copying your link and pasting it into a new window.

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Your invitation email may have been caught in your spam or junk folder. Look for an email from "CertWise Learning Systems Distribution Center". If your order was submitted by another individual on your behalf, please as that individual to check their spam or junk folder.

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We advise that you use either Chrome or Firefox as your browser. You may need to upgrade your browser to a newer version.
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Please check your spam/junk email folders. The email would have come from CertWise Learning Systems Distribution Center and the subject line would read, "Your CertWise Educational Product Password Reset".

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Visit here for instructions.

Thank you again for purchasing PayTrain!
If you chose to add printed books to your order, you should have received an email with your tracking number within 1-2 business days of placing your order. If you placed your order on a weekend, please allow additional time.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details.

Thank you again for purchasing PayTrain!
If you reside in the U.S., your printed books should arrive within 3-4 business days after you place your order. International orders should arrive within 5-10 business days. If you haven't received an email within this time period, be sure to check your spam/junk email folders.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details and indicate you need additional help.

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You should have received a tracking notification with your tracking number, your shipping address and a link to track your package. Please check your spam/junk email folder if you did not receive your tracking email. If you reside in the U.S., your printed books should arrive within 3-4 business days after you place your order. International orders should arrive within 5-10 business days.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details and indicate you need additional help.

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Select the product you would like to order here and "Add to Cart."
Locate the Shopping Cart icon in the top right corner and hover or click on the icon then select "View and Edit Cart."
On the right side of the screen, click on the arrow next to "Apply Discount Code" so a box appears.
Enter your discount code in the box and click "Apply Discount." Your savings will appear above.
Proceed to Checkout.

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The two most common issues we see with discount codes are:

the code has expired
the code was not entered in the correct box.

If your code has not expired, follow these instructions to ensure it's entered correctly:

Select the product you would like to order here and "Add to Cart."
Locate the Shopping Cart icon in the top right corner and hover or click on the icon then select "View and Edit Cart."
On the right side of the screen, click on the arrow next to "Apply Discount Code" so a box appears.
Enter your discount code in the box and click "Apply Discount." Your savings will appear above.
Proceed to Checkout.

We're sorry the order process hasn’t been easy for you.

Please note: If you are using Internet Explorer, please switch to an alternate browser (Google Chrome, Firefox, Safari, Microsoft Edge, etc.).

If you're contacting us between the hours of 8:00 AM – 5:00 PM Central Time, Monday – Friday, we'd be happy to take your order by phone. Please call us now at 1-800-444-5015 (USA/Canada) or 1-651-905-2613 (outside North America).

If it is currently outside of these business hours, we'll need to collect more information from you to assist you with the issue. Click "Next" to continue.

We're sorry the order process hasn’t been easy for you.

If you received a 150005 Processor Declined code, this means the transaction was declined by the bank that issued your credit card. Please contact your credit card customer service department to resolve the issue.

If you didn't receive this code, we can help. First, we'll need to collect more information from you. Click "Next" to continue.

We can help with that!

If you qualify for a U.S. tax exemption, we need to collect your contact information and will ask you to upload two forms:

Completed PayTrain Fundamentals or PayTrain order form
Tax exemption certificate

Click "Next" to continue.

We apologize for the delay. The IIA's Certification Department is currently processing a high volume of applications. Please open a case via the Candidate Certification Management System (CCMS) by following these steps:

• Log into your CCMS profile
• Open a new case.

The IIA's Certification Department will work to resolve the issue as quickly as possible and will contact you with additional questions and/or information.

We're sorry you've encountered this issue.

We'll need to collect more information to assist you with the issue. Click "Next" to continue.

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Let's see how we can help.

To start, we've compiled a number of helpful resources about the study tools and pricing information.

Select a link below to learn more.

Why PayTrain?
Learning options available
Which PAYO Certification or PayTrain course option is right for me?
Pricing Information

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There is only a limited time frame in which we can change your shipping address after you place your order, so if you are contacting us between the hours of 8:00 AM – 5:00 PM Central Time, Monday – Friday, please call +1-844-767-8444 (US, toll-free) or +1-651-905-2688 (outside North America). If it is currently outside of these business hours, please complete the form below.

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Important Program Update

Discontinuation of The CertWise® Learning System for PMP® Exam Preparation

Due to upcoming changes to PMI's PMP certification program, Holmes Corporation will be discontinuing The CertWise® Learning System for PMP® Exam Preparation. See the FAQs below.

You keep online access for your full 12-month license period. The online product retires on July 1, 2027. A PMP exam change document is available in the Learning System's online Resource Center, outlining the differences between the current and updated exams.

Hours earned before late Q4 2026 should count toward the 35-hour PMP education requirement. After that, only training from a PMI Authorized Training Partner (ATP) or other PMI-approved provider qualifies.

For official eligibility details, see PMI.org.

Please contact the school or organization where you enrolled with any refund questions.

CertWise materials are built for the current PMP exam and won't be updated for the new one. For preparation aligned with the updated exam, visit PMI.org.

If you'd like to continue with CertWise, a change document outlining the differences between the current and updated exams is available in the Learning System's online Resource Center.

Change document available by June 15, 2026 in the online Resource Center.